Return Policy
Need to return? Just follow these simple steps:
- You can drop an e-mail at kartindiacs@gmail.com within 2 days (for the case of Pre-paid Orders) & within a day (for the case of COD Orders) from the date of delivery.
- Please mention the Order number in the subject line to help us quickly process your returns and ensure that the returned merchandise is unused, unworn, unwashed, or undamaged from your end.
- Kindly attach the images of the defective product in the mail so that we can see the exact problem.
- Request you to cooperate and maintain the original packaging of return items including original tags, bills, and warranty cards.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- For all self-shipped returns, please ensure that your shipment reaches our warehouse within 7 days from the date of raising the return request.
Non-returnable categories for you:
The following product categories fall under "No Return/Exchange"; unless there is an inherent damage/quality issue at the time of delivery due to amiss from the KartIndia side.
- Freebies
- Electronics
How do you return?
You can return the product in the following ways:
- Reverse pick-up from your shipping address: Our reverse pick-up facility is currently available only in limited locations, which falls under the service network of our courier partners.
- Self-ship to our Return Cell: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return Cell within 9 days. For all self-shipped returns, you will be reimbursed according to product weight towards your shipping costs. The same is subject to your returns being inspected and quality checks passed on receipt in our warehouse.
All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:
KartIndia
KartIndia.in
A4, Christian Colony Patel Chest, New Delhi-110007
Replacement option for you:
If you receive defected/altered product then kindly drop an e-mail at kartindiacs@gmail.com within 5 days from the date of delivery with the following details:
- Order Number
- Reason for Replacement
- Image/video of Defected Product (You can send the images/videos at above mention email ID or you can send them on our official WhatsApp number,i.e, +91 8505960052, with your order number so that we can verify)
Once your replacement is approved, you need to pack your product well to avoid any damage in shipping.
As soon as we receive the defective product, it will go through a quality check & after approval, the replacement product will be dispatched from our end.
Note:
1. Make sure that the product should not be damaged, used, or washed from your end & should be maintained in original packaging.
2. Replacement will be processed only if the product is found to be Defective/Altered (from the Seller’s end or while shipping) in the Quality Check.
Refund option for you:
1. In case of Pre-Paid Order: If you receive defected/altered product then kindly drop an email at kartindiacs@gmail.com within 2 days from the date of delivery with the following details:
- Order Number
- Reason for Replacement
- Image/video of Defected Product (You can send the images/videos at above mention email ID or you can send them on our official WhatsApp number,i.e, +91 8505960052, with your order number so that we can verify)
Once your refund will be approved, you need to share your Banking details as follows-
- Bank Name
- Account Holder Name
- Account Number
- Branch
- IFSC Code
Your refund will be processed within 3-5 business days after we receive the Product from your side.
2. In case of Cash on Delivery Order: If you receive defected/altered product then kindly drop an email at kartindiacs@gmail.com within a day from the date of delivery with the following details:
- Order Number
- Reason for Replacement
- Image/video of Defected Product (You can send the images/videos at above mention email ID or you can send them on our official WhatsApp number,i.e, +91 8505960052, with your order number so that we can verify)
Once your refund will be approved, you need to share your Banking details as follows-
- Bank Name
- Account Holder Name
- Account Number
- Branch
- IFSC Code
Your refund will be processed within 3-5 business days after we receive the Product from your side.
Note:
- Make sure that the product should not be damaged, used, or washed from your end & should be maintained in original packaging.
- In the case of COD, if a complaint is registered after 2 business days of delivery of the product then the refund will not be processed.
- In the case of Pre-paid, if a complaint is registered after 3 days of delivery of the product then the refund will not be processed.
- In both cases, either Pre-paid or COD Order, the refund will be processed only if the product is found to be Defective/Altered (from Our end or while shipping) in Quality Check.
Order Cancellations
If you wish to cancel your order, kindly email us immediately at kartindiacs@gmail.com. We process all orders as quickly as possible within 24 hours after the order has been placed. After dispatching the order from our Warehouse, it cannot be canceled. Hope you can understand this key point. Thank you!
*For any other queries, kindly drop an e-mail at kartindiacs@gmail.com or call us at +91 8505960052.